Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • You will find nearly all the answers to your questions in the intuitive Help Center section built into your Site Control Panel. It features an in–depth repository with regularly asked questions and exhaustive how–to articles contributed by our trained help desk support team.

  • Top quality support service

  • Tutorial Videos

  • For users who’d rather learn how to settle a frequently experienced problem by watching a video tutorial, we have added a selection of video tutorials to our Site Control Panel. All the video tutorials are brief and easy to understand. They offer visual demonstrations of various website management techniques.

  • Intuitive help center

  • A 60–Minute Response Guarantee

  • Our semi–dedicated servers are backed up by a 24x7x365 tech support service and come with a one–hour response time guarantee. Our well–trained customer service technicians will be online for you around the clock and will fix any problem that you may chance upon within maximum 60 minutes after the technical support ticket submission. In the majority of instances, an answer will be provided to you in less than 20 minutes.