Customer Support Channels

  • 1 hour ticket response time
  • A 1–Hour Support Ticket Response Guarantee

  • Every assistance request you submit to us will be attended to within maximum 1 hour. If for any reason whatsoever your trouble ticket or e–mail requires additional assistance from an admin, we will forward it and leave a note to inform you that your case is being worked on. If you take advantage of our Administration Services package, all of the services included there will be completed at a time of your liking.

  • Top quality support service
  • A Top–Quality Tech Support Service

  • Our customer support staff will be at your disposal 24x7x365 should you need assistance working with the Site Control Panel or with any of the applications that we preinstall for you on the dedicated hosting server. Furthermore if you require help handling all the ordinary admin tasks on your dedicated web hosting server, you can have a look at the Administration Services package, which includes data backup hard disk drive space, OS updates on a weekly basis, problem troubleshooting and software installation services, server monitoring and rebooting services, etc.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • We have provided the Site Control Panel with an in–depth knowledgebase, which offers comprehensive explanations of all its features and functionalities. Also, we have prepared exhaustive video tutorials that will further show you how to carry out a given action or solve a typically encountered issue. All the help articles and the video tutorials are readily reachable from every Site Control Panel section via the Help and Videos buttons situated in the top right corner.