There are plenty of cloud hosting companies out there, still most of them are resellers who have limited resources, especially in terms of support. A good way to distinguish them is the option to contact the company over the phone. The level of support that you can have via this method of communication varies depending on the provider - some provide experienced phone support, many others offer basic and customer support only since some matters are more time-consuming and it's faster and easier to be resolved through a trouble ticket, particularly if the issue needs to be escalated. However, it is good to find that you can always reach your hosting supplier since there're tons of small-scale problems that can be managed efficiently and in a very timely manner with a phone call, not mentioning that you are able to get more details for the services before you become a client.

Phone Support in Cloud Hosting

All of our cloud hosting packages offer telephone support fourteen hours per day even on public holidays, so if you do not have an account yet, you are able to call and find out more about our solutions or whether we meet the system requirements for your websites. For your benefit, we have local phone lines in the United States of America, Great Britain and Australia, so you are able to contact the number which is nearer to you. If you are a current customer, we will assist you timely with all the general and billing issues as well as with a number of technical issues so as to save you time and efforts - we acknowledge the fact that in some cases it is easier to consult with a live person so as to get things done instantly. Certainly, some issues cannot be taken care of on the telephone, so if this is the case you are able to use our ticketing system.

Phone Support in Semi-dedicated Hosting

Every time you want more details for the Linux semi-dedicated hosting that we offer, you are able to call some of the three support phone lines that we have across the globe - in the United States of America, the UK and Australia. Thus, you'll be able to check ahead of time whether our solutions are suitable for your web sites. If you're already our client and you've got a semi-dedicated account, you'll be able to reach us on the phone for fourteen hours a day about any kind of billing or general questions. For strictly technical problems you will have to employ our ticketing system and contact our tech support since someproblems simply need longer time to be solved, but we will assist you on the phone with numerous minor technical issues as well, saving you time and efforts.