The accessibility to the customer and technical support that a cloud hosting company provides can tell you a lot about the services they offer too. In the event that you can use only e-mails or tickets, you have most likely found some reseller not the website hosting supplier. When this is the case, you'll have to wait for a couple of days in order to have a problem resolved as the reseller may not be checking their communication regularly or they may need to contact the true hosting company for extra assistance. When the supplier offers various options for communication with short response time that are available at any moment, they're most likely the top provider, not only a reseller. Which means that you will take advantage of timely assistance and top-notch support since they will have instant access to the servers where your account is. No matter what the problem - sales or technical, it is always better to be able to get in touch with your website hosting company directly through your favourite method of communication.

24/7 Customer Support in Cloud Hosting

All of our Linux cloud hosting offer you 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our web hosting solutions before you make an order or you're an existing customer and you have any kind of question or a difficulty, you are able to contact us any time, which includes weekends and holidays. We have numerous channels to contact us - a couple of phone lines globally for your convenience and live chat support for pre-sales, billing and basic questions; email messages and support tickets for more complex issues or any troubles which require additional time to analyze and handle. Unlike many other website hosting suppliers, our trouble tickets feature a guaranteed maximum reply time of just 1 hour, therefore whatever the trouble is, it will be resolved in a timely manner and you won't waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

All Linux semi-dedicated hosting that we supply come with 24/7 customer and tech support, so no matter what problem you experience, you can contact us and we will give you a hand right away. The guaranteed answer time for any e-mail or trouble ticket that you open from your Hepsia hosting Control Panel is only 1 hour; typically the reply time hardly ever exceeds twenty minutes. We also offer telephone support with multiple local numbers internationally as well as a live chat, which means that you will be able to contact us and find additional info about our solutions even if you don't have an account yet. We are able to assist you with nearly any question or a problem you may have - payment methods, plan specifications, email setup, web hosting account settings, and so on. If you employ our services, you won't ever experience a scenario where you have to wait for a few days to get an issue resolved like you have to do with lots of other companies.

24/7 Customer Support in VPS

If you obtain a virtual private server from us, you'll be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales matters, we have a couple of local phone numbers in the USA, Great Britain and Australia along with a live chat service. If you're an active customer and you require assistance with a technical issue that requires longer time to investigate or resolve, you can open a ticket through your billing account or you can send an e-mail message and we'll handle the trouble and send you a response within 1 hour. The answer time is guaranteed 24/7, including holidays and weekends, but for many problems it takes no more than 30 minutes to get assistance. Our support service covers your VPS plus all the pre-installed software it includes, so if you need help with third-party applications, you can check the additional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Hosting

All of the dedicated server plans that we provide include 24/7 support via various means of communication and with a 1-hour max response time guarantee. When you want to find out more about the packages or you have various general or billing questions, you can phone one of the local numbers that we have internationally or you may use our live chat support and talk with a live representative. For solely technical matters which need some help from a tech support person or an administrator, you can open a ticket from your billing Control Panel or you could send an email message, because these channels are more appropriate to track a given issue. The answer time for them rarely exceeds 30 minutes, so that you can forget all about waiting for a whole day so as to receive support. Our support service is available for all server-related matters, and the pre-installed software. When you want assistance for third-party apps, you can consider obtaining the Managed Services upgrade that we provide with all packages.